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Contact

Victoria Duque Jewelry
Email: jewelry@victoriaduque.com
Phone:(818) 332-0766

Order Information

Availability

Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be Special Ordered. An estimated delivery date will be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation.

Timing

Please allow two business days for processing. You should receive your USPS Priority Mail package within 3-4 days of processing. USPS Express Mail delivery will be delivered 2 days after processing. International Air Mail will arrive approximately 7-10 days after processing.

Taxes

CA residents are subject to an 9.75% sales tax.

Credit Cards

Victoria Duque accepts the following credit cards:
Mastercard
Visa
Discover
Paypal

Returns and Exchanges

If you wish to return or exchange an item you have purchased on our website, a Return Merchandise Authorization Number (RMA#) must be requested within 7 days of your order's shipment. Your RMA# will be forwarded within 24 hours. Requests should be emailed to: JEWELRY@VICTORIADUQUE.COM with all of the following details as missing information may cause a delay in processing your request:

Email Subject: Return Authorization Request
Name:
Address:
Email Address:
Phone Number:
Name of Item:
Reason for Return:
Type of Return Requested: Exchange, Store Credit, or Refund

Merchandise should be received by Victoria Duque within 7 days of issuing your RMA#, in original packaging and in unworn condition. Victoria Duque will not accept returns or exchanges for any items that have been worn and tags removed. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Returns received outside the above time frames are accepted at Victoria Duque discretion and may only be processed as an online store credit.

Sale items, exchanged items and special orders are final sales and may not be returned or exchanged.

Shipping

We are now proud to offer same rate shipping for both domestic and international orders! USPS insured. Priority Mail - $8.95. Express Mail - $14.95.

Special Orders

Please inquire about special orders (special requests, ring sizes, necklace lengths, etc.). Timing and pricing will vary. Special Orders are Final Sales.